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Talha K
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Md Enamul Kabir
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Michael Moore
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CHAKRAVURTI R
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Most popular courses
Genesys Cloud CX API Self Study Kit (1024-12) - Under development
Genesys Cloud CX API Self Study Kit (1024-12) - Under development
DevNet-X 1024-12 Genesys Cloud DevNet
7 hours 1 minute
24 steps
Genesys Cloud CX API Self Study Kit (free version)
Genesys Cloud CX API Self Study Kit (free version)

Master the Genesys Cloud CX platform with our Self-Study Kit focused on API integration. Learn to build, manage, and automate contact center solutions using RESTful APIs. Includes hands-on labs, real-world use cases, and lifetime access to updates. Perfect for developers, architects, and automation engineers.

Free Version

DevNet-X Genesys Cloud DevNet
3 hours 53 minutes
10 steps
Migrating from Cisco UCCX to Cloud - WebEx Contact Center (4024-03)
New Content
Migrating from Cisco UCCX to Cloud - WebEx Contact Center (4024-03)
Migrating Cisco UCCX to WebEx Contact Center is a hands-on, end-to-end migration program designed to help enterprises transition from on-prem Cisco Unified Contact Center Express (UCCX) to Cisco WebEx Contact Center with confidence.

This course walks you through architecture differences, migration planning, PSTN and Local Gateway design, and identity integration using Microsoft Azure Entra ID for SSO and user synchronization. You’ll learn how to map agents, teams, skills, and resource groups, configure dialed numbers and call routing, and perform bulk migrations using APIs and Python scripts. The result is a practical, real-world blueprint for modernizing your contact center while minimizing risk, downtime, and operational disruption.


12 hours 23 minutes
38 steps
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Newest courses
Migrating On-Prem Cisco Unified CM to WebEx Calling (4024-07)
Migrating On-Prem Cisco Unified CM to WebEx Calling (4024-07)
2 hours 33 minutes
12 steps
Cisco WebEx Calling Essential Lab (4024-06)
Cisco WebEx Calling Essential Lab (4024-06)

learn how to configure and administer Cisco WebEx Calling Features

Regular $599 USD

4 hours 52 minutes
17 steps
Migrating from Cisco UCCX to Cloud - WebEx Contact Center (4024-03)
New Content
Migrating from Cisco UCCX to Cloud - WebEx Contact Center (4024-03)
Migrating Cisco UCCX to WebEx Contact Center is a hands-on, end-to-end migration program designed to help enterprises transition from on-prem Cisco Unified Contact Center Express (UCCX) to Cisco WebEx Contact Center with confidence.

This course walks you through architecture differences, migration planning, PSTN and Local Gateway design, and identity integration using Microsoft Azure Entra ID for SSO and user synchronization. You’ll learn how to map agents, teams, skills, and resource groups, configure dialed numbers and call routing, and perform bulk migrations using APIs and Python scripts. The result is a practical, real-world blueprint for modernizing your contact center while minimizing risk, downtime, and operational disruption.


12 hours 23 minutes
38 steps